Openreach Complaints

Are you at the end of your tether trying to raise Openreach Complaints and talk to someone that can understand and help you? So many of my customers have been stuck in endless loops getting nowhere with relatively simple issues. I hope to be able to help you with some great advice, useful numbers and email complaint addresses.

I’ve compiled an unnoficial list of Openreach Complaints numbers from the internet, including email and postal addresses.
I suggest you write a letter in Microsoft Word. Include all the basic details, and include the date when you first had problems and reported your fault to BT Openreach. Then save it and print it off. Pop it in an envelope with a stamp and send to the BT Openreach head Office address lower down.

Openreach Complaints numbers, Email and postal addresses

After being asked by someone for an Openreach Complaints number other than 150 or 151, I decided to look on the net. I have found a number of BT Contact Numbers, and BT Complaints addresses. I haven’t verified these, but if you are trying to complain to BT Openreach, and have been drained of all energy stuck in endless loops and call centre switchboards, you might be just desperate enough to try!

Openreach Complaints – Get straight through

BT-Complaints
Here are a selection of BT Openreach Complaints numbers, addresses, and alternatives I found posted on forums. You could type an email or a letter and send it to an address below 1st class post. I’m sure you will get a response within a few days.

Customer Service Director
BT PLC
Correspondence Centre
Durham
DH98 1BT

You could write to BT Head Office,
British Telecommunications PLC
81 Newgate Street,
London EC1A 7AJ
Or perhaps email The Chairman Sir Michael Rake
Michael.Rake@bt.com

Head of Openreach
warren.j.buckley@openreach.co.uk

High Level Complaints
Amanda Newstead
DSO & HLC Front Office
Openreach
Web: Openreach.co.uk
Email: hlcopenreach@openreach.co.uk
High Level BT complaints phone number 0800 3289393

The board of directors names can be found here Our board

The email addresses are either firstname.surname@bt.com or firstname.middle initial.lastname@bt.com

“At 9am this morning i had a personal reply from Current CEO Gavin Patterson Chief executive BT Retail gavin.e.patterson@bt.com
30 mins later i was called by ‘High Level Complaints’ team with refund and compensation”, explained one complainant.

BT Building and Exchange Maintenance

Another customer Gill I spoke to had an enquiry relating to BT Building Maintenance. Trees and bushes were untidy at the local telephone exchange and she needed them cut back. All she had was BT.com as a contact address, and phoning India was a complete waste of time. She found out the following:
Maintenance of BT Buildings and property email elc@bt.com

Telecom Ombudsman

“OFCOM Reference Team (0300 123 3333) & (0807 312 762 762) handled my complaint and I was treated with the greatest of respect and efficiency”.
Talk to Ofcom
Ofcom Tel 020 7981 3040

Might also be worth having a read of this as well: Code of practice for residential customers and small businesses

You may prefer to lodge BT Complaints with Otelo (providing you have either received a deadlock letter or your complaint has been ongoing for 12 weeks)

Otelo is the ADR that deal with BT. If you complaint is still ongoing you should Read this :- Ofcom – How to complain and if you’ve done everything there contact them Office of the Telecommunications Ombudsman – Contact Us

Otelo’s contact details are as follows:
Otelo (Office of the Telecommunications Ombudsman)
PO Box 730
Warrington WA4 6WU
Phone: 0845 050 1614
Fax: 0845 050 1615

BT Complaints, how to complain.

“The best way to get to the high level BT Complaints department is to either email or write directly to the chairman or a member of the board. Or to the address on your phone bill. While you are waiting to hear back from these letters go through the normal channels of ringing an advisor and insist on getting the complaint escalated if you are still unhappy with the outcome”.
“Try and get the advisors name, however they may only give there first name for security reasons (or alternatively ask for their EIN number). Ask for their managers name and a contact number if they say they are going to ring you back, but most importantly you need a reference number for your complaint”.


Once again I take no responsibility for incorrect numbers or info here, I found this info on forums and have just collected together what I thought might be relevant and help you. However if you are raising complaints BT and you find a better way of contacting them, please drop me a line and I will amend this BT Openreach Complaints page.
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