Line Fault, Broadband Speed Test

How to do a Broadband Speed test to determine if you have a line fault, and to make sure your Broadband connection line quality is acceptible. It’s quick and easy, just click my Broadband Speed Test for Apple or normal PC link on the right. If you have a crackly or noisy line this will massively reduce your internet speed, and you need to do some investigating.

Ex-BT-Independent-Telephone-EngineerBT Telephone Line Fault – What to check yourself, by Independent Ex BT Openreach Telephone Engineer Geoff Grove

Your telephone line fault will be fixed free if the problem is just down to normal wear and tear. Openreach have to maintain your telephone line wiring from the exchange, up to and including your BT Master Socket. You pay rental for the telephone line, and so it’s all covered! An Openreach Engineer cannot charge you if the fault is with the BT Master Socket or wiring back to the exchange, provided you’ve not caused any damage yourself.

If you need to contact BT direct to place an order, investigate a fault, or you are at the end of your tether and want to escalate a complaint, click HERE for BT Contact Numbers

BT Openreach Test Socket, Master Socket, NTE5

If you have the newer style master socket (has a split front panel) you can undo the two screws securing the lower plate, then carefully pull it forward and out of the way just enough to expose a second test socket. You can plug your phone, or even the broadband router into this and see if you have an outside line fault. Run my Broadband Speed Test to check everything is alright. BT-Master-Socket-TestIf you plug a phone in the test socket and your line is dead, just call your service provider, and they will send BT Openreach out to repair the line fault. One word of caution, make sure you don’t have dampness or water ingress around the socket as they may say that the problem is down to a building defect. If you plug a phone in to the test socket and things are OK, then you have a LINE FAULT ON YOUR OWN EQUIPMENT. It now becomes your responsibility. First unplug every broadband filter, phone, Sky box telephone lead, all at once. Now replace the front plate. Plug a known good phone in, or just your router, and do my speed test (click link below in red). If your line is ok, plug each phone and filter back in – one at a time into the sockets and check for dial tone. You should be able to eliminate which one is causing the fault. If your line is ok with the plate removed, but still faulty when you plug the Master Socket front plate back  in with all your other equipment unplugged, then you have a LINE FAULT WITH YOUR OWN WIRING  and it’s time to fix yourself, or call an Ex BT Openreach Engineer like me!

Broadband Speed Test

Broadband is strange, in that it can still function with just 1 wire intact. Your telephone line comes in to the house using 2 cores, so if there’s a break in 1 wire, your phone will be dead, however your broadband may still work! However the speed test will be low indicating that you have a fault. To do a simple and quick broadband speed test click on this link

Test My Broadband Speed Now

line-faultIt’s a great quick way to see if everything is fine or not. The kind of broadband speed test result you want to see is 3 meg upwards (‘1 o’clock’ upwards on the ‘speedo’) See, easy! 🙂 This Namesco broadband speed test is so quick and easy to do, and it won’t put any stupid programs or spy ware on your computer or hurt it in any way. It’s free, and reliable. So, see how you get on. If you need any help you know where to come, help is here and it won’t cost you a fortune!

Broadband test speed in my area – find out what speed your neighbours are getting with Uswitch Streetstats !

broadband-speedWhile fault finding someone’s slow broadband connection I came across this incredibly handy comparison website that displays broadband test results showing what speed my neighbours get, and I want to share it with you! Read more Here are some of my reviews. As new ones are submitted they appear here!


View all of our reviews on the FreeIndex Telephone Engineers directory

Ex BT Engineer Geoff Grove

Ex BT Openreach Telephone Engineer Geoff Grove Fix Line Fault, Broadband Speed Test

Be Sociable, Share!