Contact Openreach BT

I have so many calls from customers searching for the Openreach BT contact number. When things go wrong with your telephone line or Broadband you might be tempted to contact Openreach, however you must contact your Service Provider, who will arrange for Openreach BT to attend to your fault.


Your Service Provider is defined by the company that you pay your phone bill to. Openreach BT are purely a maintenance organisation who look after the telephone network, on behalf of the Service Providers, such as BT Retail, Sky, Talk Talk and Plusnet.

Why can’t I contact Openreach BT regarding my own phone line?

Contact-Openreach-BTBT Openreach are a neutral organisation set up to maintain all of the external telephone network-up to and including your Master Socket. That is the boundary between their wiring and your own extensions, for which you are responsible.

If you have a problem with your phone or internet service, you must contact your Service Provider. If it’s BT Retail, then you call 150 for Sales, and 151 for Faults Department from a landline free of charge. From your mobile it’s 0800 800 150 or 0800 800 151 and this is chargeable.

Contact Number for Openreach

You can use the Contact Number for Openreach only if you wish to report a safety issue with a telegraph pole, report damage or vandalism to BT Openreach property such as a footway box or kiosk. Remember to give as much information as possible including a number on the pole or junction box as well as the address.

Openreach Number for damage 0800 0232023

Openreach BT need to know immediately if you think that any part of their network (outside the boundary of your property) has the potential to be a danger to the general public, if you notice that it has been damaged, or to report unsafe or messy BT Openreach worksites. Please use this BT Openreach number 0800 0232023 if you spot any of the following so they can attend to it quickly:

Damaged underground cables (typically caused by mechanical diggers in built-up areas)
Loose cables or cables dangling from telephone poles
Damaged green cabinets and/or open doors on them
Damaged telephone poles (e.g. poles leaning at awkward angles, or poles that have been completely smashed to the ground)
Loose, cracked or missing manhole covers

BT Openreach also want to know if any of their work in progress or recently completed, concerns you as follows:

I would like to report damage to Openreach external line plant

Unsafe works (e.g. no guards provided around excavations, or excavations that have been left unattended for a long time)

Messy worksites (e.g. unnecessary debris left lying around while the work is underway and after it has been completed).

Poor making good of worksites (i.e. things not put back as they were before the work started)

Reporting an issue with BT Openreach People

You can use the contact info for Openreach to tell them something about their people or engineers. Follow this link, which takes you straight to the Official BT Openreach website, to raise an issue with Openreach personnel Issue with Openreach People

Best of luck contacting Openreach BT, I hope my page helps you to get in touch with the right department. If I can be of further help, or you have useful info to share with others, please call me on 07790 200800
Pleave me a review here if my information has helped you.